Frequently Asked Questions (FAQ)

General

Q: What is SpiralBot?
A: SpiralBot is a Microsoft Teams app designed for seamless time tracking and attendance management. It helps employees and managers streamline daily check-ins, breaks, and timesheets with ease.
Q: Who can use SpiralBot?
A: SpiralBot is ideal for businesses of any size—from small teams managing attendance to large organizations requiring scalable time-tracking solutions.
Q: Do I need a Microsoft Teams account to use SpiralBot?
A: Yes, SpiralBot integrates with Microsoft Teams, so all users must have an active Teams account.

Features and Functionality

Q: How does SpiralBot track attendance?
A: Employees can punch in and out, log breaks, and mark lunch hours directly in Microsoft Teams. Managers can review timesheets and approve or address discrepancies.
Q: Can SpiralBot generate reports?
A: Yes, SpiralBot offers on-demand generation of detailed attendance and timesheet reports.
Q: Is there a dashboard for managers?
A: Yes, SpiralBot provides an intuitive dashboard for managers to manage employee access, review timesheets, and generate reports.

Data Privacy and Security

Q: How secure is my data with SpiralBot?
A: SpiralBot employs multi-tenant architecture and row-level security to ensure complete data isolation. One tenant’s data cannot be accessed by another, and even Spiralogics staff cannot access customer data without explicit consent.
Q: Does SpiralBot share my data with third parties?
A: No, SpiralBot does not share user data with third parties unless required by law. Please review our Privacy Policy for more details.

Installation and Setup

Q: How do I install SpiralBot in Microsoft Teams?
A: Simply search for SpiralBot in the Teams App Store, click "Add," and follow the setup instructions.
Q: What permissions does SpiralBot require?
A: SpiralBot requires access to Azure email and full name to provide its features.
Q: Can I customize the app for my organization?
A: While SpiralBot is built for standard functionality, you can configure certain settings, such as report formats, to suit your organization's needs.

Support and Pricing

Q: Is SpiralBot free to use?
A: SpiralBot offers both free and premium plans. SpiralBot is free to use for up to 20 users. For more than 20 users, Spiralogics will charge $2/month/additional user. For detailed pricing, visit our website.
Q: How do I get support if I encounter issues?
A: You can contact our support team via email at info@spiralogics.com.
Q: Can I request a demo of SpiralBot?
A: Absolutely! Reach out to us through our Contact Us page to schedule a demo.

Other Questions

Q: Does SpiralBot support remote or hybrid teams?
A: Yes, SpiralBot is designed to support modern workplaces, including fully remote and hybrid teams. Employees can log their work hours and breaks from any location.
Q: Can SpiralBot be used for compliance purposes?
A: Yes, SpiralBot helps ensure compliance by maintaining transparent and accurate attendance records.

If your question isn’t answered here, feel free to contact us at info@spiralogics.com or visit our website.

;